Botany Service Centre
It's important you don’t feel like a number… you’re a valued client.
That’s the message from our After Sales Manager, Julz Tatler .
Drivers booking their vehicles in for servicing and repair at the Andrew Simms Experience Centre can look forward to a level of customer care not seen before in New Zealand. We are taking it back to fundamentals and that means clear and prompt communication with clients, and clear and transparent ‘no surprises’ billing. What is important to me is that customers don’t feel as though they are just a number, they are valued clients”, says Hans.
Technology will play a huge part in the new service centre. Dropping your car in will start with a technician walking around each vehicle with the owner and using an iPad to note any bodywork issues, tyre wear etc. It will communicate with the stock system so staff can see at a glance what parts are in stock.
Courtesy cars will be above average as well, with a wide selection of brand new courtesy cars and commercial cars to choose from.
Fast turnarounds mean you don't have to wait too long to have their vehicle serviced and returned. “Too often people realise they need the car serviced just a few days before needing it to go away and so may decide to skip the service” but with the speed and accuracy of our service team “people can call us on a Wednesday and have the car serviced and returned before the weekend”, says Han.
We offer specialist service, repair and WOF for all of our brands and expert service for all other brands as well.